FAQs

FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

At the moment we send all orders First Class service using Royal Mail.

We will be adding a faster guaranteed service in the future.

We make reasonable endeavours to despatch orders received before 4pm on the same day; orders received after 4pm on the following day.

Orders received after 10am on Saturday (or on public holidays) will be posted out the next working day.

All card orders are dispatched using First Class mail by Royal Mail. If the value of the order is above £50, we will post the order First Class Signed For Service (unless we are requested not to do so)

Whilst most customers have commented on the fast delivery by Royal Mail, with 99% of customers receiving their orders the very next day, Royal Mail can’t guarantee the delivery date of First Class mail, and therefore, can take up to 10 working days to arrive.

For international orders, the shipping times will vary depending on the carrier within your country.

Yes, we provide free shipping for all UK orders over £20.

The delivery address must be in the UK.

For all card orders over £20 we offer FREE shipping*

*To UK addresses only. Different shipping rates apply for other products items and International postage.

Shipping destination Cost Additional items
United KingdomEngland, Scotland, Wales and Northern Ireland £1.00 £0.50
Europe £2.55 £1.00
World Zone 1North America, South America, Africa, the Middle East, the Far East and South East Asia.

 

*Please note that Singapore is classed as World Zone 2

£3.25 £1.00
World Zone 2Rest of the world £3.50 £1.00
HOW MANY STAMPS WILL I NEED TO SEND A CARD?
DO YOU SHIP INTERNATIONALLY?
MY ORDER HASN’T ARRIVED

When sending a card to your loved ones, majority of the time a normal First or Second Class stamp will be enough.

We do, however, have a few very intricate cards which many require Large Letter postage.

Therefore, it is advisable that you always check the weight and thickness of the envelope before posting.

DO YOU SHIP INTERNATIONALLY?

 

MY ORDER HASN’T ARRIVED

Yes, we certainly do ship internationally.

Please note that shipping charges will apply. Please check the ‘What are your Shipping Rates’ question above for information on shipping charges.

MY ORDER HASN’T ARRIVED

We send all orders First Class using Royal Mail.

Whilst most customers have commented on the fast delivery by Royal Mail, with 98% of customers receiving their orders the very next day, Royal Mail can’t guarantee the delivery date of First Class mail.  Therefore, it can take up to 10 working days to arrive.

If, after 10 working days you still haven’t received your order, please contact us and we will investigate with Royal Mail and rectify the issue with you as a matter of urgency.

SHIPPING & DELIVERY

You will receive an order confirmation email, within a few hours of your order being placed. Please also check your junk mail folder if you can’t see it in your inbox.
If you do not receive this email, you can contact us to check if the order has come through to us.

Unfortunately, this is not possible, because we aim to dispatch your order very quickly and generally on the same day. In this case, the easiest way to add items is to create a new order.

Your order can be cancelled up until the point that it has been fulfilled by a member of the team.

If your order has already been fulfilled, you will get a dispatch confirmation email and we won’t be able to cancel it but you can return it within 30 days of dispatch.

We will issue the refund once the products arrive safely back to our offices, so it is important you send the order back to us using a safe method (we will not be able to refund this shipping cost) and obtain a Proof of Purchase from the Post Office.  Please see our Cancellation Terms for more information.

When we dispatch your order, we will send a dispatch confirmation email to the email address you provided during the checkout process or which your account is registered to.

The quickest and easiest way to place an order is via the website.

However, if you are unable to place an order on our website, please get in touch so that we can investigate the technical issue and help you to place the order directly from the website.

If it is not an easy fix, we will of course take your order and payment over the phone.  Please make sure you have details of the items you require beforehand and one of our team will arrange to contact you at a convenient time to take payment over the phone for your order.

Watch this space! We will be adding this additional service shortly in the future.

BESPOKE CARDS

We are very happy to work with you to customise an existing card that you like.  We offer free basic customisation which includes colour changes and cover re-designs for any orders of 100 or more units.

For additional customisations, please speak to a member of our team.  We would love to hear your ideas and create something amazing together.*

*Additional charges may apply for extra changes

Yes, we do design custom cards for customers and have worked with many great brands to design cards for their requirements.

Due to the significant time required to design a bespoke card, we generally request a minimum order quantity of over 250 units plus a design fee.

If this is of interest, we would love to discuss the art of the possible with you.

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